English
Products
Accessories
Hundreds of combinations
IQOS Exchange programme
What is IQOS?
About tobacco sticks
Tobacco sticks
Tobacco sticks
Programs and services
Buy and use for 60 days
Support
How it works?
What does it mean?
You have 60 days to use the device you have purchased.
Learn how to use, clean and charge your IQOS or lil one and see if it's right for you.
How it works?
Select and buy
Order the tobacco heater. Not sure which one to choose? Compare and choose which one suits you best.
Use for 60 days
Use the IQOS or lil one you have purchased and see if it is for you.
Make a decision
Within 60 days of purchase, decide whether you want to keep the device. You can return it if it does not meet your expectations.
Frequently asked questions
Where can I get more information?
If you have additional questions, contact our Experts. Our experts are available at 519 959 984, 6 days a week: Monday to Friday from 9:00 a.m. to 8:00 p.m., as well as on Saturdays from 11:00 a.m. to 5:00 p.m.
How are shipments delivered?
Products shall be delivered free of charge via courier to the address indicated in the order. Orders are delivered within 1-2 business days on average.
Product return within 60 days. Does this option apply to all devices?
Yes, we offer as many as 30 days for return when purchasing any IQOS or lil SOLID 2.0 device in our online store. You can return the products you purchased and send them back to us within 30 days from the date of delivery of your order, without providing a reason. You can return the product free of charge via DHL courier or InPost parcel lockers - details on the return policy can be found here.